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PitchGuessr Coming March 2026

MLB The Show companion app for tracking opponent pitching patterns — iPhone and iPad

Q: What is PitchGuessr?

PitchGuessr is an MLB The Show companion app that helps you track your opponent's pitching patterns and predict where they'll throw next. During each at-bat, tap the zone where each pitch lands on a 25-zone grid. PitchGuessr builds a live heatmap of your opponent's tendencies and uses it to predict their next pitch — giving you a real competitive edge at the plate.

Q: Do I need an account to use PitchGuessr?

No account needed. PitchGuessr works entirely on-device — all your data is stored privately on your iPhone or iPad. iCloud sync is coming in v1.1 (Q2 2026) as a Pro feature.

Q: What devices are supported?

PitchGuessr supports iPhone and iPad running iOS 17.0 or later.

Q: What is the free tier vs Pro?

Free users can track up to 9 batters per game session (roughly 3 innings) with full access to all core features — heatmap, predictions, pitch sequence view, and both prediction models. PitchGuessr Pro removes the batter limit for unlimited innings. Pro is $4.99/month or $39.99/year.

Q: How do predictions work?

PitchGuessr uses two built-in models. The Matchup Model filters predictions by the current count and handedness matchup — best after a few at-bats are logged. The Standard Model looks across all pitches regardless of situation — useful early when data is limited. Both models update live as you log pitches.

Troubleshooting

PitchTunnels Coming March 2026

MLB The Show 25 & 26 pitch tunneling assistant for iPhone and iPad

Q: What is pitch tunneling?

Pitch tunneling is a strategy where you throw two consecutive pitches that look identical until the batter must commit — then break in different directions. PitchTunnels shows you exactly which pitch combinations create this deception using your pitcher's specific arsenal.

Q: Which versions of MLB The Show does PitchTunnels support?

This version of PitchTunnels covers MLB The Show 25 and 26. A new version will be released each year — PitchTunnels '27 will launch when MLB The Show 27 releases.

Q: Does PitchTunnels require an internet connection or account?

No. PitchTunnels is 100% offline. No account, no login, no internet required. All your pitchers and data are stored locally on your device.

Q: How do I add a pitcher?

Tap the + button on the Pitchers screen. Enter the pitcher's name, set their handedness, then add each pitch type from their arsenal in MLB The Show. You can edit or delete pitchers at any time.

Q: Is PitchTunnels accessible?

Yes. PitchTunnels includes full VoiceOver support, Dynamic Type, and has been designed with accessibility in mind throughout.

Troubleshooting

Album Quest Coming Q3 2026

Music discovery app with gamified badge system for iPhone and iPad

Q: Do I need Apple Music to use Album Quest?

Yes, Album Quest requires an active Apple Music subscription to access the full music catalog and track your listening history.

Q: How do badges work?

Earn badges by discovering new albums, exploring different genres, listening to classic albums, and completing listening challenges. Badges are saved to your profile and sync across devices.

Q: Can I see what my friends are listening to?

Album Quest integrates with Apple Music's social features. You can share badges and album discoveries with friends who also use the app.

Troubleshooting

RosterOps Coming Q4 2026

Lineup builder for MLB The Show Diamond Dynasty

Q: What is RosterOps?

RosterOps is a lineup builder and team management tool for MLB The Show's Diamond Dynasty mode. Build optimal lineups, track player ratings, and plan your team strategy.

Q: Can RosterOps connect to my MLB The Show account?

RosterOps uses the DiamondOps platform to sync with your Diamond Dynasty collection. You'll need to link your account during setup.

Q: Is RosterOps updated with new cards?

Yes! RosterOps receives automatic updates whenever new content drops in MLB The Show, including Season rewards, Programs, and special events.

Troubleshooting

General Support

Q: How do I delete my account?

To request account deletion, email us at support@retroghostlabs.com with "Account Deletion Request" in the subject line. Include your username and registered email address. We will process your request within 30 days and confirm when your data has been removed.

Q: How do I report a bug?

Email us at support@retroghostlabs.com with:

  • App name and version (found in Settings > About)
  • Device model and iOS version
  • Detailed description of the issue
  • Steps to reproduce the bug
  • Screenshots or screen recordings if applicable

Q: How do I request a feature?

We love hearing your ideas! Email feature requests to support@retroghostlabs.com with "Feature Request" in the subject line. Include a detailed description of the feature and how it would improve your experience.

Q: How do I request a refund?

All purchases are processed through the Apple App Store. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID. Select the purchase you want to refund and follow Apple's refund process.

Q: Where can I learn about data privacy?

Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.

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